Case study Fnath
The association relies on Axelor’s Low Code platform to dematerialize its data
As the only association representing all victims of work-related accidents and illnesses at the national level and recognized as being of public utility, FNATH, by choosing Axelor, now has a solution that allows it to optimize the membership process for its members, while at the same time being able to offer new services and a more rapid response to requests.
“ Axelor has enabled us to dematerialize all our documents and to offer access to the platform regardless of the channel used. This has allowed us to optimize our member management and drastically improve the service we provide to our members. Now that all our members have been trained and the solution is well understood, we are going to move on to the next step: the management of our non-member donors. ”
Henri Allambret – Director General of the FNATH and holder of the mandate of Secretary General
The company
The only association representing all victims of work-related accidents and illnesses at the national level and recognized as being of public utility, FNATH, created in 1921, acts on a daily basis to alert civil society to the excesses of occupational health and the citizenship of disabled people, and also plays a role in raising awareness of the issues of access to care for all.
In 2022, it is present throughout France and has 100,000 members in 40 departmental or interdepartmental structures, representing over 800 local sections.
The challenge
When a person joins or renews his or her membership in the FNATH, the fee is paid to the local section, which passes the information on to the Department, which then passes the information on to the Federation. By multiplying the levels, the processing times were long and it was extremely complicated to obtain an up-to-date list of members at any given time. Similarly, the collection of fees and the breakdown of the amount between the different levels was a real problem.
Faced with these complications, FNATH decided to equip itself with an ergonomic, easy-to-use and high-performance ERP and CRM system that could be linked directly to member data.
Some of our members paid at local general meetings, while others preferred to pay by cheque sent to the federation and still others kept up to date with their dues by bank transfer. It was extremely difficult to get a clear and up-to-date picture. Especially since our system at the time no longer met our needs and was unable to evolve with the federation.
The new solution had to allow the management of the member file, to produce documents and send them easily, to manage the collection of contributions, even those paid by bank transfer or by direct debit, and to propose a method of payment by bank card on the federation’s website. Finally, the new system was to allow for the management of the distribution of dues between the different FNATH bodies.
Axelor’s solution very quickly imposed itself as an alternative to traditional ERP. Indeed, it allowed us to address all our needs with an easy implementation. In addition, our various technical partners were all unanimous about Axelor’s technological excellence and the quality and availability of support.
Our solution
Once the Axelor solution has been chosen, FNATH will transfer all its data to the new platform. To do this, Axelor will provide a transfer form, including the steps to follow. And in less than 6 months, all the data will be imported into Axelor.
Then, the FNATH will rely on Axelor to train its volunteers and employees to use the platform.
Axelor’s consultants will organize 8 departmental training sessions, taking into account all the levels and needs of the FNATH.
For the local sections, the FNATH trainers will learn how to define the different access authorizations, such as the consultation of the data only, and the possibility to intervene on the file of members of the local section. In addition, the training participants will learn how to use Axelor from their smartphone.
From a departmental and federal point of view, beyond the classic use of the Axelor platform, the participants will learn all the subtleties of the solution for the legal treatment of the cases transmitted to FNATH by its members, from taking charge of the file to its conclusion, through a precise and real-time follow-up.
The results
Beyond the simple management of member files, Axelor allows FNATH to carry out targeted mailings to its members and to produce precise statistics.
Moreover, thanks to Axelor’s Low Code platform, FNATH has been able to optimize the quality of its reception by integrating the legal follow-up of its members’ files.
From a legal point of view, Axelor has enabled FNATH to set up a legal consultation platform on its website, allowing the federation’s 100,000 members to ask questions, submit documents (including complex ones), and obtain an answer within 48 hours. This means that 20,000 cases per year are managed in an optimal way by the federation through Axelor.
Axelor has enabled us to dematerialize all our documents and to offer access to the platform regardless of the channel used. This has allowed us to optimize our member management and drastically improve the service we provide to our members. Now that all our members have been trained and the solution is well understood, we are going to move on to the next step: the management of our non-member donors.
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